Terms & Conditons

Cancellation Policy – Please note we operate a cancellations policy. We can no-longer permit cancellations whereby the salon endures the costs. Cancelations received within 24 hours of the treatment time will incur a 50% charge and cancellations within 12 hours will incur a 100% charge. We suggest that you arrive 15 minutes prior to your treatment. Please be advised that all appointment times include consultation. Also booking times are inclusive of client and therapist preparation. Regretfully, late arrival for your appointment may result in a reduction or cancellation of your treatment.
Price & Payment – Spa treatments and Packages must be paid in full when booking to secure appointments. Cancellation Policy applies. Courses of treatments must be paid on commencement of course. Appointments lasting one hour or longer can be confirmed with a 25% deposit.
Bookings – Use of the thermal Suite, Day Spa Packages should be booked monthly in advance, although we will endeavour to accommodate short notice bookings.
Exclusively Yours – When uncertain of the service you require we have a set charge as follows: (30 minutes £30), (45 minutes £35), (60minutes £40) , (75 minutes £50), (90 minutes £60). Where the treatment cost is creator you will be charged the treatment price plus an additional £15 for administration and extra set up time for your service of choice
Gift Vouchers – Vouchers can be purchased to a monetary value or for the service/treatment of choice. All gift vouchers have an Expiry Date, we expect them to be used, however it may be possible to extend the voucher before the expiry date if adequate notice is given to the spa.
Goods – Goods can only be exchanged if they are faulty.
Phones – We do not permit the use of phones in the Salon, as this does not enhance the “OASIS of PEACE and TRANQUILITY” we have created. They also interfere with the quality finished result of some services ( Nail Services ) etc..
Assistance – If you require additional assistance, please phone ahead of attending an appointment to make any Special arrangements.
Children – Our peaceful Salon is designed for men and women. Please understand that we find it difficult to accommodate young children. Children are forbidden in our spa area and treatment rooms and must be supervised at all times due to Health and Safety Policy’s.
Dress Code – Loose dark sports style clothing, opened toed sandals for all tanning treatments. Strictly Swimwear must be worn in our thermal Suite, Dressing Gown and Slippers are to be worn at all times in our Day spa, please be advised we have a laundry charge for some of our services.
Pets – Pets are not permitted on the premises except assistance Dogs.

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